How to choose a SIL provider: 12 questions to ask

Start by confirming the provider is registered for SIL with the NDIS Commission. Then visit the home, meet the housemates and staff, and ask about rostering, overnight support, house rules, costs outside your plan, and how complaints and changes of provider are handled. Get everything in a written service agreement.

Before you visit

  1. Are you registered for SIL? Check the registration checker, and look at any conditions on their registration.
  2. Where do you have homes, and are there vacancies? See SIL vacancies.

At the house

  1. Who are the housemates, and how are new housemates matched?
  2. How many staff work each shift, and is overnight support active (staff awake) or sleepover?
  3. Will I have the same workers regularly? How do you handle staff turnover?
  4. Can I choose or refuse particular workers?
  5. What are the house rules for visitors, meals, pets and routines?

Money and paperwork

  1. What will I pay outside my NDIS plan (rent, board, utilities, food)?
  2. Can I see the service agreement before committing?
  3. How is my share of the support costs worked out?

If things go wrong

  1. How do I make a complaint, and who handles it?
  2. If I change SIL provider, can I stay in the house?

You can also raise concerns with the NDIS Commission at any time.

Common questions

What's the first thing to check?

Check the provider is registered for SIL, or covered by the transitional arrangements, on the NDIS Commission register.

Can I change SIL provider later?

Yes. Ask up front whether changing provider would mean moving house, especially if the same organisation owns or manages the home.

Last reviewed 4 November 2026. General information only, not advice. Check the NDIS and NDIS Commission websites for official guidance.

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